This document sets forth the Terms and Conditions for Itembay Limited which is trading under the brand name "Neo Tracker". Any references to either Itembay Limited or Neo Tracker within these Terms and Conditions are to be considered synonymous and applicable to both entities.

1. Contract Formation

• The display of goods on the Itembay Ltd website constitutes an invitation to treat.

• A contract is only formed when an email confirmation of order acceptance and successful payment is sent by Itembay Ltd.

• Itembay Ltd reserves the right to withdraw from any contract in case of errors or inaccuracies regarding the goods, services, or the order itself.

2. Site Information

• The information on the Itembay Ltd website is provided on an "as is" basis without any representations or warranties, express or implied.

3. Processing of Orders

• Payment is debited from your credit card before shipping or providing services.

4. Delivery

• Efforts are made to dispatch items ordered before a certain time on the same day.

• In case of stock unavailability, Itembay Ltd will contact you to offer alternatives or a refund.

5. Cancellation of Orders Prior to Delivery

• Orders may be canceled prior to the day of delivery, subject to a cancellation fee.

6. Distance Selling Regulations/Sale of Goods Act

• Non-business customers have the right to cancel an order under specific regulations within 14 days of receipt.

• Returned goods must be in original, unused condition.

7. Limitation of Liability

• Itembay Ltd’s liability is limited to direct damages only and does not include indirect or consequential damages.

8. Illegal Acts

• Using a false name or invalid credit card is illegal and subject to prosecution.

9. Changes in Terms

• Itembay Ltd reserves the right to modify these terms without prior notice.

10. Returns

• Products are guaranteed for 12 months. Returns are accepted for faulty items, subject to inspection.

11. Website Product Descriptions

• Itembay Ltd reserves the right to supply products that may differ from images but have the same functionality.

12. Service / GSM Network Availability

• Regular maintenance may affect service availability.

• The customer is responsible for verifying network coverage and functionality in their location.

13. Acceptable Use

• The service must not be used for unlawful purposes.

• The customer indemnifies Itembay Ltd against legal liability arising from misuse of the service.

14. Cancellation by Customer

• Itembay Ltd may terminate the agreement if the customer breaches these Terms.

15. Data Charges

• Removal of SIM cards from devices is prohibited and constitutes misuse.

16. Lost/Stolen SIMs

• Notify Itembay Ltd immediately in case of lost or stolen SIM cards.

• The customer is responsible for charges incurred until notification.

17. GDPR Compliance

• Itembay Ltd is committed to GDPR compliance and will update policies periodically.

This policy is effective as of 07 January 2024. Please visit our website regularly for updates.